SOCIAL MEDIA POLICY

Last updated: 16 October 2026

Caitlin Wright Psychology uses social media to share general information and resources relating to psychology, mental health and wellbeing.

This policy explains how we use social media and how we manage interactions with current, former and prospective clients online. It is intended to protect your privacy and confidentiality and maintain appropriate professional boundaries.

GENERAL INFORMATION

Information shared by Caitlin Wright Psychology on social media is intended for general informational and educational purposes only. It is not intended to provide individual psychological or medical advice, assessment, diagnosis or treatment.

Social media content cannot take into account your individual circumstances, and accessing or interacting with our social media content does not establish a psychologist-client relationship.

Psychological treatment is individualised, and specific treatment outcomes cannot be guaranteed.

Ahpra requires registered practitioners using social media to communicate professionally and to avoid false, misleading or deceptive information, including ensuring claims used in advertising are supported by acceptable evidence. [ahpra.gov.au]

FOLLOWING AND INTERACTIONS

You are welcome to view or follow Caitlin Wright Psychology's public social media accounts.

To protect your privacy and maintain professional boundaries, Caitlin Wright Psychology will generally not follow, send connection requests to, or interact with clients' personal social media accounts.

If you choose to follow or interact with our public social media accounts, please be aware that this may be visible to other people and could potentially indicate an association with Caitlin Wright Psychology.

You are under no obligation to follow or engage with Caitlin Wright Psychology on social media.

COMMENTS, LIKES AND OTHER PUBLIC INTERACTIONS

Please carefully consider your privacy before liking, following, commenting on, sharing or otherwise interacting with our social media accounts.

Social media platforms are public or semi-public environments, and we cannot control who may see your interactions or what others may infer from them.

We will not publicly confirm or disclose whether someone is a current or former client of Caitlin Wright Psychology.

This approach reflects Ahpra's requirement for practitioners to maintain confidentiality, privacy and professional boundaries when using social media. [ahpra.gov.au]

DIRECT MESSAGES

Social media direct messages are not an appropriate or secure method for discussing personal or sensitive information, psychological concerns, clinical matters or emergencies.

If you would like to enquire about psychological services, please contact Caitlin Wright Psychology through our website or using the contact details provided on our website.

Existing clients should use the agreed methods of communication for matters relating to their psychological care.

We may not monitor social media accounts continuously, and social media should not be used to seek urgent psychological support.

CONFIDENTIALITY

Caitlin Wright Psychology will not post or disclose client information through social media except where disclosure is appropriately authorised and consistent with our legal and professional obligations.

Your privacy and confidentiality remain important regardless of whether an interaction occurs in person or online.

Ahpra's social-media guidance specifically requires practitioners to comply with confidentiality and privacy obligations when using social media. [ahpra.gov.au]

REVIEWS AND TESTIMONIALS

Caitlin Wright Psychology does not solicit or publish testimonials about psychological services on its social media accounts.

If you independently choose to post information about your experience with Caitlin Wright Psychology online, please be aware that doing so may publicly identify you as having accessed psychological services.

We will not publicly confirm your client status or discuss your care in response to a review, comment or social media post.

PERSONAL SOCIAL MEDIA ACCOUNTS

You may occasionally come across a psychologist's personal social media account.

We ask current and former clients not to use personal social media accounts to contact their psychologist about clinical or administrative matters.

Requests to follow or connect through a psychologist's personal social media account will not be accepted in order to maintain privacy and appropriate professional boundaries.

EMERGENCIES AND CRISIS SUPPORT

Social media accounts and direct messages are not monitored as a crisis or emergency service.

If you or someone else is in immediate danger, call 000 or attend your nearest hospital emergency department.

For crisis or urgent support, you may also contact:

• Lifeline: 13 11 14

• Beyond Blue: 1300 22 4636

• Kids Helpline: 1800 55 1800

THIRD-PARTY SOCIAL MEDIA PLATFORMS

Social media platforms are operated by third parties and have their own privacy policies, terms and data-handling practices.

Your use of and interaction with these platforms is subject to the relevant platform's terms and privacy practices. Caitlin Wright Psychology does not control how third-party social media platforms collect, use or store information.

CHANGES TO THIS POLICY

We may update this Social Media Policy from time to time to reflect changes in our practices, social media use, professional requirements or applicable laws.

The current version will be available on our website.

CONTACT US

If you have questions about this Social Media Policy or would like to contact Caitlin Wright Psychology without using social media, please contact:

Caitlin Wright Psychology Pty Ltd
admin@caitlinwrightpsychology.com.au
0404 595 695